Our promise

We’re here to help when you need it. In the event of an accident, our dedicated team of experts are available to look after you and your Toyota, advising on what steps to take next.

We believe your vehicle should be in perfect condition throughout its lifetime with you, but sometimes it will need a little TLC. From restoring damaged bodywork and paintwork to every type of mechanical repair, we can take care of it.

Be reassured knowing that all of our repairs meet the New Car Assessment Programme (NCAP) standards, and our processes are independently tested by the British Standards Institute (BSI) to ensure we meet the correct British standards.

Accident care

Mechanical repairs

Do you require a simple part replacement, a full service or major mechanical work following an accident? Whatever you need, we can guarantee that:

We’ll use genuine Toyota parts with a minimum 12 months’ warranty

You’ll receive fixed price repairs on key items

Fully trained Toyota Technicians will work on your Toyota

All repairs will meet NCAP and BSI Standards


We’ll carry out a free Visual Safety Check.

You’ll be provided with a courtesy car to keep you on the road†*

Whenever possible, we’lle offer a same-day service on mechanical repairs



Body and paint repairs

Maintaining an immaculate car isn’t easy, especially if you’re used to city driving. From tight parking spaces to traffic jams a bit close for comfort, your vehicle is prone to occasional bumps, scuffs and scrapes.

We’ll fix the damage as soon as possible, whether it’s minor body work or bigger accident repairs. Our Toyota Approved Bodyshop team will ensure your Toyota looks and drives as good as new.


Contact OUR TEAM


Accident care

Your approved centre

If you’re involved in an accident, you have the right to request that your car is taken to an approved Toyota repairer. Though your insurer might direct you to someone else, this could invalidate your manufacturer’s warranty, especially if non-genuine Toyota parts are fitted to your vehicle.

When you ask for a Toyota approved repair Centre such as John Roe Toyota, you’ll make sure you’re not compromising your insurance contract. Plus you will have peace of mind that only the highest-standard of work will be carried out.



Accident care
†Additional charges may apply *Subject to availability